Cleaning & Maintenance Procedures

4

• Checking owners mail
• Detailed Inspections
• Home Inspection Process
• Maintenance - with guest present and not present

General Booking Rules

7

• Answering inquiries
• Early Checkin / late checkout process
• Guest Inquiries & Screenings
• Last minute guests/ Red Flag Guests
• Process for Angry guest who asks for refund
• Refunds for Guest cancellations
• Weddings and Events At The Grand Hacienda

Inventory

1

• Inventory Process NEW 2024

Owner Statement and Expensing Procedures

2

• Bank Feed Workflow NEW March 2023
• Expensing Procedure

Ownerrez Procedures

3

• Adding Owners to Owner Rez
• How to answer an Inquiry through Ownerrez
• Taking a Booking through Ownerrez

Owners

1

• Qualifying a lead/ potential new client

Pricing

1

• PriceLabs Pricing Protocol

Property Information

1

• How to create a welcome book

Sales & New Client Acquistion

2

• Finding Potential Clients
• Qualifications for taking on new properties