📆 Extending a Stay in OwnerRez

Purpose:
To efficiently extend a guest’s stay, update dates, charges, and agreements in OwnerRez.

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1. Determine Channel Type

• Airbnb: Follow Airbnb’s platform to change dates and charges.
• Booking.com: Convert to manual charges, adjust rates (per “Changing Charges” SOP), then collect payment manually.
• Vrbo (iCal): Extend dates in Vrbo platform, then update charges and payments manually in OwnerRez.
• Vrbo (channel integration) or direct booking: Follow general instructions below for full control within OwnerRez.

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2. Change the Dates

1. Open the booking via calendar click, search by Booking #, or guest name.
2. Click Change/Move.
3. Adjust check‑in/check‑out dates and choose email notification options.
4. Click Save Changes to update all calendars and channels.

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3. Recalculate Charges

• After saving new dates, choose whether to recalculate charges:
  • Yes: Uses current rates—ideal if you want standard pricing.
  • No: Keeps existing charges—useful if giving a free night or preserving applied discounts/add‑ons.
• Review amounts carefully before continuing.

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4. Manually Adjust Charges (as Needed)

• If charge differences exist beyond standard recalculation, go to Charges tab and manually edit/add/delete charges.
• See “Changing Charges” SOP for detailed steps.

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5. Collect Additional Payment

• Once charges are correct, collect payment:
  • If card is on file: use Transactions → Collect Payment.
  • If no card: use Transactions → Request Payment from Guest.
  • For channel-handled payments, record payment manually when received.

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6. Update Rental Agreement

• After changing dates, request a new rental agreement.
• If the system message template has been modified, use a custom email with {BULEASE} link to prompt re-signing.

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🔗 Reference:
OwnerRez article on extending stays:
https://www.ownerrez.com/support/articles/extending-a-stay

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