💬 Sending Inquiry Follow-Ups on All Platforms

Purpose:
To ensure all open inquiries are followed up with during every shift to help capture last-minute bookings and convert guest interest into reservations.

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🔄 WHEN TO COMPLETE THIS TASK

• Once per shift — preferably during downtime or after handling urgent tasks.
• Monitor replies after sending to stay responsive.

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📍 AIRBNB INQUIRY FOLLOW-UP PROCESS

1. Log into Airbnb
   • Go to your Hosting Dashboard → Messages
2. Apply the Filters
   • Filter results:
     • Homes
     • Filters
     • Reservation Requests
     • Apply

1. Open Each Conversation
   • Before sending anything:
     • Look to the right panel (under guest count, above special offers)
     • If it says:
       “These dates are no longer available” → Skip the conversation
     • If it does not say that → proceed

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1. Send Follow-Up
   • Use the “Follow Up Response” quick reply template
   • Send the message to encourage them to complete their booking
2. Monitor Any Replies
   • Stay alert to new messages in the inbox during your shift

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📍 VRBO INQUIRY FOLLOW-UP PROCESS

1. Log into VRBO
   • Click Katie’s name in the upper-right corner
   • Select Owner Dashboard from the dropdown

1. Navigate to Inbox
   • Click Inbox
   • Then click the Inquiries button next to the “Filters” section

1. Open Each Conversation
   • Use the “Follow Up Response” quick template
   • Follow up with the guest about completing their reservation
2. Monitor Replies
   • Watch for guest responses during your shift

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📍 DIRECT INQUIRIES – OwnerRez

1. Log into OwnerRez
   • Click on the Inquiries tab
2. Open Any Recent Direct Inquiries
   • Direct Inquiries will be from southfloridavacations.net
   • Copy the “Follow Up Response” from Airbnb or VRBO
   • Paste and personalize if needed based on the inquiry

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🧭 Need Help with a Response?

• Check the SOP for 📍 South Florida City Guide for Guest Recommendations + Property Map Locations for help with describing neighborhoods, attractions, or nearby highlights to support your follow-up message.

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🚫 Platforms You Can Skip

• Booking.com – no manual follow-up needed for inquiries on this platform.

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✅ Summary

Platform	Where to Go	What to Do
Airbnb	Hosting Dashboard → Messages	Filter & check availability → Follow Up
VRBO	Owner Dashboard → Inbox	Filter by Inquiries → Follow Up
OwnerRez	Inquiries Tab	Manually send copied Follow Up template
Booking.com	N/A	No follow-up action required

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