Refunds for Guest cancellations

Our Standard Refund Policy: Our policy for the homes we manager is as follows: The Guest has free cancellation for 48 hours after booking. After that, cancel up to 30 days before check-in and get a 50% refund.

How do I refund my guest?

AIRBNB -To refund a guest before their check-in date, go to Your reservations on airbnb.com, select a reservation, and click Issue refund. To refund a guest after their check-in date:

1. Go to the Resolution Center on airbnb.com
2. Choose the reservation you want to refund
3. Under Select a Reason, choose Send Money or Alter Reservation
4. Enter the desired amount, currency, and a message to your guest

Note: After you send the details, your guest will be notified and can choose to accept or decline the offer. If the offer has been accepted, we’ll process your transaction within 48 hours. You’ll be notified once the transaction is complete. Once you submit the refund amount, the transaction is considered final. To ask your guest for any money back, you will need to submit a new request using the Resolution Center.
Should a guest despute this on the Airbnb booking site ,they can refer to the Refund Cancellation Policy:https://www.airbnb.com/help/article/544/what-is-airbnbs-guest-refund-policy-for-stays

How to refund a Guest on Homeaway without cancelling a reservation?
To issue a refund without canceling the reservation:

1. Log in to your account
2. If you have more than one listing, select the appropriate listing
3. Click Reservation Manager in the navigation menu
4. Click Payments
5. Select the desired reservation
6. Click Send Refund under the Payment Schedule
7. Choose how much you’d like to refund or enter a custom amount
8. Click Send Refund and confirm the refund amount

An email with the details of the refund is sent to both you and your traveler and the payment schedule section is updated to show the payment status as refunded or partially refunded. Refunds may take five to seven business days to appear in the traveler’s account.
How processing fees workWhile there are processing fees to collect payments, there are no fees associated with refunding a payment.Example: You issue a refund of $500. Of the $500 your traveler paid, you received $485 due to a 3% processing fee. We will only take $485 from your account and will return the 3% processing fee directly to the traveler, so they receive the full $500.