✅ Team Task Responsibilities Breakdown

This SOP outlines the recurring responsibilities assigned across the team, with visibility on who handles what. It ensures consistent guest communication, platform management, and operational follow-through across OwnerRez, booking platforms, and property maintenance.

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Daily Responsibilities

Task	Whole Team	Jell	Deb	Other
Manage OwnerRez, Airbnb, VRBO, Booking.com inboxes	✅	✅	✅
Send check-in info for VRBO & Booking.com guests	✅	✅	✅
Run Channel Bridge		✅
Send inquiry follow-ups	✅	✅	✅
Check additional VRBO listings (e.g., Aventura)	✅	✅	✅
Send cleaning schedules	✅	✅
Monitor reservation and Hello emails; forward to relevant team member	✅	✅	✅
Check for special guest requests arriving next day; notify manager	✅	✅	✅
Operto – Check completed issues	✅	✅	✅
Operto – Add tasks for inspectors or Marc	✅	✅	✅

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Bi-Weekly Responsibilities

Task	Whole Team	Jell	Deb	Other
Monitor Airbnb reviews	✅	✅	✅
Monitor VRBO reviews	✅	✅	✅
Monitor Google reviews	✅	✅	✅

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